Personal Customer Service
Communication and commitment are the key components to providing exceptional service. Most importantly, it’s about caring. We are grateful to have a long list of customers that attest in our ability to deliver product on-time, safely and professionally. However, what clearly separates us from the competition is our ability to handle the everyday complications common to any industry. We take great pride in our proactive approach to addressing and resolving problems to our customers’ satisfaction.
Some of the ways we are committed to a high standard of customer service are through:
We make sure all shipments are acknowledged and tracked from point of origin to delivery. Tractors are equipped with mobile communications and/or a satellite tracking device. Drivers are required to call dispatch at 9am and 4pm every day.
You have a JRC representative accessible 24-hours a day to handle any in-transit issues/concerns via a toll-free number. Customer is guaranteed notification of any unforeseen circumstances that may cause a delay in delivery.
We offer state-of-the-art communications system utilizing proprietary JRC web-based dispatch program which provides on-line visibility. Our professional dispatchers provide fast and thorough response to all problems.
“American Saturated Felt, Inc. has been served by JRC Transportation over 26 years. We have entrusted them with the majority of our shipments from coast to coast. We find their prices and service second to none. We would not have attained the success we have today without the support, dedication, and incomparable performance of JRC Transportation.”
–American Saturated Felt, Inc.
“JRC Transportation has been our exclusive Transamerica carrier for five years. They have assisted our company in maintaining prompt on-time service for our customers. JRC has worked with us to develop a system that is centered on our manufacturing process. This has enabled us to maintain an even flow in our production facility without the need to adjust to suit the loading of the trucks.”
-Ilhan Eser, CEO Morin Corporation
“They made it very easy to sign on with them. Safety department was there to help in any way needed. Going over history and requirements was very professional. Being I lived away from the terminal I was able to complete most over the phone. The communication during the process was very good”